Refund policy

Last Updated: September 29, 2026

We want you to feel good about your Upgrade purchase. If you are not satisfied with an eligible product, you may request a return within 30 days of delivery. To be eligible for a return, the product must be unused, unopened, and in its original packaging. Because our products are personal-care products, we cannot accept returns of products that have been opened or used unless the product arrived damaged, defective, or was sent to you incorrectly.

To initiate a return, please contact Upgrade before sending the product back. Include your order number and a brief description of the reason for the return. We will provide instructions for the return process. Unless the product arrived damaged, defective, or was shipped incorrectly, the customer is responsible for return shipping costs. Original shipping charges are generally non-refundable for returns made because of a change of mind or other customer preference.

If your order arrives damaged, defective, or contains the wrong product, please contact us within 7 days of delivery and, when possible, provide photographs of the product and packaging. We will review the issue and, where appropriate, provide a replacement or refund without requiring you to pay return shipping.

Approved refunds will be issued to the original payment method after the returned product has been received and inspected. Depending on your bank or payment provider, it may take additional business days for the refund to appear in your account. We do not provide cash refunds for online purchases.

We reserve the right to deny returns or refunds that do not meet the requirements of this policy, including products that have been used, opened, damaged through customer misuse, or returned outside the applicable return period.

If you have questions about a return or refund, please contact us using the customer service information provided on our website or email upgradegrooming@gmail.com.