Terms of service

Last Updated: September 29, 2026

Welcome to Upgrade. These Terms of Service govern your use of the Upgrade website and your purchase of products offered by Upgrade, a brand operated by 3Bros Grooming LLC. By accessing our website, creating an account, placing an order, or otherwise using our website, you agree to these Terms of Service. If you do not agree with these terms, please do not use the website.

You must provide accurate and complete information when placing an order or creating an account. If you are under the age of 18, you should use this website and purchase Upgrade products with the involvement and permission of a parent or legal guardian. You are responsible for maintaining the confidentiality of any account information and for all activity associated with your account.

We make reasonable efforts to accurately describe our products, including their ingredients, appearance, features, and intended use. However, colors, textures, packaging, and other characteristics may vary slightly from photographs or descriptions displayed online. Product availability and pricing may change at any time. We reserve the right to correct pricing or product information errors and to cancel or modify an order when an error has occurred.

When you place an order, you are making an offer to purchase the products selected at the prices displayed at checkout. We reserve the right to refuse, limit, or cancel an order for reasons including suspected fraud, unauthorized use of payment information, product availability, pricing errors, or other circumstances that require us to do so. If we cancel an order after payment has been processed, we will issue an appropriate refund.

Upgrade products are intended to be used as directed on their packaging and website. Products are for external use unless specifically stated otherwise. Avoid contact with the eyes, do not ingest, and discontinue use if irritation or an adverse reaction occurs. Customers are responsible for reviewing ingredient lists and determining whether a product is appropriate for their individual needs. If you have known allergies, sensitivities, or other concerns about using a personal-care product, consult an appropriate healthcare professional before use. Upgrade does not make claims that its products diagnose, treat, cure, or prevent medical conditions.

Our Shipping Policy and Returns & Refunds Policy are incorporated into these Terms of Service. By purchasing from Upgrade, you agree to the terms contained in those policies.

All content on the Upgrade website, including names, logos, trademarks, product names, photographs, graphics, videos, written content, designs, and other materials, is owned by or licensed to 3Bros Grooming LLC unless otherwise stated. You may view and use the website for personal, non-commercial purposes, but you may not copy, reproduce, modify, distribute, publish, sell, or commercially exploit website content without our prior written permission.

You agree not to use the Upgrade website for unlawful purposes, to attempt to gain unauthorized access to our systems, to interfere with website operation, to submit fraudulent orders, to impersonate another person or business, or to engage in activity that could damage Upgrade, our customers, or our website.

To the fullest extent permitted by applicable law, 3Bros Grooming LLC and Upgrade will not be responsible for indirect, incidental, consequential, special, or punitive damages arising from your use of the website or products, except where such limitations are prohibited by law. Nothing in these Terms of Service is intended to exclude or limit any rights or protections that cannot legally be excluded or limited.

You agree to use Upgrade products responsibly and in accordance with their directions. You are responsible for any misuse of products, including use contrary to product instructions or warnings.

These Terms of Service are governed by the laws of the State of Michigan, without regard to conflict-of-law principles, except where applicable law requires otherwise. Any dispute will be handled in accordance with applicable law and in an appropriate court with jurisdiction.

We may update these Terms of Service from time to time to reflect changes to our business, products, website, or applicable requirements. The updated version will be posted on this website with a revised "Last Updated" date. Your continued use of the website after changes are posted constitutes acceptance of the updated terms.

If you have questions regarding these Terms of Service, please contact Upgrade using the contact information provided on our website or email us at upgradegrooming@gmail.com.