Shipping policy

Last Updated: October 18, 2026

At Upgrade, we want getting your products to you to be as simple as ordering them.

Processing Time Due to the handmade nature of our products, orders are processed within 1–7 business days.

Domestic Shipping (United States) Standard shipping takes 3–7 business days after processing.

International Shipping We ship to select international destinations. Delivery times vary by location. International customers are responsible for any customs duties, taxes, or import fees that may apply upon delivery.

Questions? Contact us at info@getupgrade.net with any shipping questions.

Once your order ships, you will receive tracking information when available. Delivery times may vary depending on the carrier, destination, weather, holidays, and other circumstances outside of our control.

Please make sure your shipping address is accurate and complete when placing your order. Upgrade is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If a package is returned to us because of an incorrect address, additional shipping charges may apply to resend the order.

Once an order has been shipped, Upgrade is not responsible for carrier delays, delivery interruptions, or circumstances outside of our reasonable control. If your package appears to be lost, significantly delayed, or delivered but cannot be located, please contact us at upgradegrooming@gmail.com and we will work with you to determine the appropriate next steps.

If you have questions about an order or its delivery, please contact us at the email address provided on our website.